APPRECIATION: AN EMPIRICAL REVIEW ON THE COLOSSAL IMPACT ON TELECOM INDUSTRY EMPLOYEE RETENTION IN MALAYSIA
DOI:
https://doi.org/10.20319/pijss.2017.31.4052Keywords:
Employee Appreciation, Telecom Employees, Telecom Industry, Retention, MalaysiaAbstract
The purpose of this study is to examine the colossal impact of appreciation on employees’ retentionin a telecom industry in Malaysia. A structured Likert questionnaire ranging from strongly agree to strongly disagree will be used for purposes of data collection; while Structural Equation Modeling (SEM-Amos) will be used for the data analysis. Moreover, the respondents will be, employees of Telekom Malaysia in Melaka. Subsequently, this present study having explore various literature that are significant to employee’s intrinsic reward and retention aim to provide updated literatures most especially for researchers in the field of industrial psychology and management generally. This studyalso aim to provide more literature on appreciation as an endogenous and intrinsic motivational factor that can be used in the organization to motivate employees.
References
Achieng, N. P. (2011). Perceived Effects of Employee Benefits on Employee Retention at Kenya Forest Service. A Management Research Project Submitted in Partial Fulfillment for The Degree of Master of Business Administration at University of Nairobi School of Business.
Allen, M. W. (1992). Communication and organizational commitment: Perceived organizational support as a mediating factor. Communication Quarterly, 40, 357–367. https://doi.org/10.1177/0893318997010003003
Anchor, S. (2010). The Happiness Advantage. New York, NY: Crown Business.
Armstrong, M. (1999).Human Resource Management Practice.
Armstrong, M. (2006).Human Resource Management Handbook.
Bamberger, P., and Meshoulam, I. (2000). Human resource strategy: Formulation, implementation, and impact. Thousand Oaks, CA: Sage.
Becker, H. S. (1960). Notes on the concept of commitment. The American Journal of Sociology, 66(1): 32-40. https://doi.org/10.1086/222820
Cooper, C. (2013). TED studies psychology: Understanding happiness. Retrieved from http://www.wiley.com/WileyCDA/Section/id-814228.html.
Cooper, S. (2012). Make more money by making your employees happy, Forbes, Retrieved from http://www.forbes.com/sites/stevecooper/2012/07/30/make-more-money-by-making-youremployees-happy/.
Daniels, A. (1999). Bringing out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement (2nd ed.), New York: McGraw-Hill.
Darling, K., Arm J. and Gatlin R. (1997). “How to effectively reward employees”, Industrial Management, Vol. 39, No. 4, pp. 1-4.
Eisenberger, R., and Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. Washington, DC: APA. https://doi.org/10.1037/12318-000
Foong-ming (2008) 'Linking Career Development Practices to Turnover Intention: The Mediator of Perceived ', Journal of business and public affairs, vol. 2, no. 1.
Gallup (2014). Survey Findings: Employee Engagement, available at: www.gallup.com (Accessed 10th May, 2016).
Gallup. (2013). Engagement at work: Its effect on performance continues in tough economic times: Key findings from Gallup’s Q12 meta-analysis of 1.4 million employees. Retrieved from http://www.gallup.com/strategicconsulting/161459/engagement-work-effect-performance-continues-tough-economic-times.aspx (Accessed 10th May, 2016).
Gallup. (2013). State of the global workplace: Employee engagement insights for business leaders’ worldwide [Study findings]. Retrieved from www.gallup.com/strategic consulting/164735/ state-global-workplace.aspx.
Gostick A. and Elton C. (2007). The Daily Carrot Principle: 365 Ways to Enhance Your Career and Life, New York: Simon & Schuster.
Govaerts, N., Kyndt, E., Dochy, F. and Baert, H. (2011) 'Influence of Learning and Working Climate on the Retention of Talented Employees', Journal of Workplace Learning, vol. 23, no. 1, pp. 35-55. https://doi.org/10.1108/13665621111097245
Fatima, H. (2011). Does Employee retention affect Organizational Competence? Industrial Engineering Letters Vol 1, No.1, 2011.
Faustina, N. (2012). Impact of Motivation on Employee Retention: A Case Study of Standard Chartered Bank Ghana Limited. A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the
requirements for the degree of Commonwealth Executive Masters of Business Administration.
Hodgetts, R.M., and Hegar, K.W. (2008). Modern Human Relations at Work. (10th ed.). USA: Thompson South-Western.
Joo, B.K., and Park, S. (2010). Career Satisfaction, Organizational Commitment, and Turnover Intention. Leadership & Organization Development Journal, 31(6), 482-500. https://doi.org/10.1108/01437731011069999
Jordan, S. and Christopher, K. (2012). I’m leaving the IT Field: The Impact of Stress, Job Insecurity, and Burnout on IT Professionals. International Journal of Information and Communication Technology Research Volume 2 No. 1.
Kim, L. (2016). The Impact of Appreciation: Showing Employees You Care. http://www.cashort.com/blog/the-impact-of-showing-appreciation-to-your-employees. https://doi.org/10.1016/j.ijimpeng.2016.02.013 https://doi.org/10.1016/j.ijimpeng.2015.11.008
Knudson, B. (2006). Tired of the same old job? Take a sabbatical, firms say, The Business Journal: Related: Human Resources.
MacDuffie, J. (1995). Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review, 48, 197–221. https://doi.org/10.2307/2524483 https://doi.org/10.1177/001979399504800201
Madiha, S; Ayesha, N; Syed, R. T; and Sajid, B. (2009). Determinants of Employee Retention in Telecom Sector of Pakistan.Proceedings 2nd CBRC, Lahore, Pakistan.
Manoko, M. M. (2011). Employee Fairness Perceptions of a Performance Management System, Master Thesis Industrial and Organizational Psychology University of South Africa.
Maslow, A. (1943). “A Theory of Human Motivation”. Psychological Review, 50, 370-390. https://doi.org/10.1037/h0054346
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50, 370-396. https://doi.org/10.1037/h0054346
Maslow, A. H. (1943). Conflict, frustration and the theory. Journal of Abnormal Psychology and Social Psychology. 38, (1), p. 81-86. https://doi.org/10.1037/h0054634
Maslow, A. (1954). Motivation and Personality. Harper and Row: New York. https://doi.org/10.1111/j.1467-6494.1954.tb01136.x
Mussie, T. T., Kathryn, J. R, and Abel, B. E. (2013). The Effects of Employee Recognition, Pay, and Benefits on Job Satisfaction: Cross Country Evidence, Journal of Business and Economics, ISSN 2155-7950, USA January 2013 Volume 4, No. 1, pp. 1-12.
Nachmias, C. F. and D. Nachmias. (1992). Research methods in the social sciences. (4th ed). Martin Press Inc. Kent, UK.
Nelson, B. (2005). 1001 Ways to Reward Employees (2nd ed.), New York: Workman Publishing.
Norida, B. A. (2012). A model of Self Esteem, Job Search Intensity, and Career Decision-Making Self-Efficacy for Graduating Students. A thesis submitted in fulfillment of the requirement for the award of the degree of Doctor of Philosophy (Guidance and Counselling).
Nzuve, S. N. M (1997).Management of Human Resource, 1st Edition.
Okotoh,M. A. (2015). The Perceived Effect of Reward Management Practices On Factors Influencing Employee Retention at Communications Authority of Kenya a Research Project Submitted in Partial Fulfilment of the Requirements for The Award of the Degree of Master of Science in Human Resource Management, School of Business, University of Nairobi.
Olurotimi A. Shonubi, Norida Abdullah, Rahman Hashim and Norhidayu B. Hamid, (2016). The Psychological Impact of Recognition and Appreciation on Job Satisfaction and Job Performance among IT Employees: Review. The Social Sciences, 11: 5222-5227.
Proctor, C. (2014). Effective Organizational Communication Affects Attitude, Happiness, and Job Satisfaction. A Thesis submitted to Southern Utah University in partial fulfillment of the requirements for the degree of Master of Arts Professional Communication.
Rizwan, Q. D; Saif-Ur-RehmanandYasin, M. (2012). The Impact of Motivation on Employee’s Commitment: Evidence from Public and Private Sector of Pakistan. World Review of Business Research Vol. 2. No. 1. Pp. 109 – 118.
Schultz, W. (2015). "Neuronal reward and decision signals: from theories to data" (PDF). Physiological Reviews 95 (3): 853–951. doi:10.1152/physrev.00023.2014. https://doi.org/10.1152/physrev.00023.2014
Sekaran, U., andBougie, R. (2010). Research Methods for Business, 5th Edition. India: John Wiley & Sons, Ltd.
Silbert, L.T. (2005). The effect of Tangible Rewards on Perceived Organizational Support. Management Sciences. uwspace.uwaterloo.ca/bitstream/10012/872/1/lsilbert2005.pdf
Spector, J. M. (2007). Finding your online voice: Stories told by experienced online educators. Mahwah, New Jersey: Lawrence Erlbaum Associates.
Stella, A. O. (2013). Job Satisfaction and Employee Performance within the Telecommunication Industry in Kenya: A Case of Airtel Kenya Limited. A Research Proposal Submitted to The School of Business in Partial Fulfillment of the Requirements for The Award of a Master of Business Administration Degree of Kenyatta University.
Waggoner, J. (2013). Do happy workers mean higher profit? USA Today. Retrieved from http://www.usatoday.com/story/money/personalfinance/2013/02/19/treating-employeeswell-stock-price/1839887/.
Workineh, B. and Shimels, Z. (2010). “Academic Staff Reward System: A Case of Jimma University”. Ethiopian Journal of Education and Sciences, Vol. 6, No. 1, pp 13-27.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2017 Authors
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
