A STUDY ON INFRASTRUCTURE AND ORGANIZATIONAL LEARNING: RETHINKING KNOWLEDGE PERFORMANCE PERSPECTIVE
DOI:
https://doi.org/10.20319/pijss.2017.32.6177Keywords:
Knowledge Management, KM infrastructure, Organizational Learning, Knowledge PerformanceAbstract
This paper aims to present an integrated outlook of knowledge performance by reviewing the linkage between knowledge management (KM) infrastructure and organizational learning dimensions. The study endorses infrastructure capabilities i.e. culture, structure, technology and human resource to influence learning which subsequently leads to enhance knowledge performance within organizational context. A systematic review has been applied to assess KM literature including prior conceptual and research studies that help to substantiate the linkages among KM infrastructure, organizational learning and knowledge performance. The proposed conceptual model provides insights for managers and strategists to analyze the role of KM infrastructure in improving learning practices and knowledge performance. Furthermore, this study emphasizes on enabling learning processes and knowledge infrastructure dimensions, particularly mentioned by Lee and Choi (2003). In spite of various researches in KM there is still a need to review the linkages among the key elements which may affect knowledge performance. This paper contributes to the KM literature by adjoining KM infrastructure to organizational learning and visualizes the integrative effect that may enhance knowledge performance. Study limitations and future scope of the study has also been discussed in the later section.
References
Alavi, M. & Leidner, D.E. (1999). Knowledge management system: Issues, challenges and benefits. Communications of the AIS, 1 (7), 1-37.
Alavi, M. & Leidner, D.E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-36. https://doi.org/10.2307/3250961
Albino V., Garavelli A.C. & Gorgoglione, M (2004). Organization and technology in knowledge transfer. Benchmarking: An International Journal, 11(6), 584-600. https://doi.org/10.1108/14635770410566492
Allameh, S.M., Zare, S.M. & Davoodi, S.M.R. (2011). Examining the impact of KM enablers on knowledge management processes. Procedia Computer Science, 3, 1211-23. https://doi.org/10.1016/j.procs.2010.12.196
Allee, V.(1997). 12 Principles of knowledge management. Training and Development, 51(11),71-74.
Andreeva T. & Kianto A. (2012). Does knowledge management really matter? Linking knowledge management practices, competitiveness & economic performance, Journal of Knowledge Management. 16(4), 617-636. https://doi.org/10.1108/13673271211246185
Asoh, D., Belardo, S. & Neilson, R. (2002). Knowledge management: Issues, challenges and opportunities for the government in the new economy. Proceedings of the 35th Hawaii International Conference on Systems Sciences, HICSS35, IEEE Computer Society, Los Alamitos, CA. Accessed through http://citeseerx.ist.psu.edu/viewdoc/download?doi= 10.1.1.577.3726&rep=rep1&type=pdf, dated 17 Dec 2016, pp.1-10. https://doi.org/10.1109/hicss.2002.994086
Bennet, D. & Bennet, A.(2008). The depth of knowledge: surface, shallow or deep? VINE: The Journal of Information and Knowledge Management Systems, 38(4), 405-420. https://doi.org/10.1108/03055720810917679
Carneiro, A.(2001). Role of Intelligent resources in knowledge management. Journal of Knowledge Management, 5(4), 358-367. https://doi.org/10.1108/EUM0000000006533
Caruana, A., Morris, M.H. & Vella, A.J. (1998). The effect of centralization and formalization on entrepreneurship in export firms. Journal of Small Business Management, 36(1)16-29.
Chamorro, F.M, Roy, R, Wegen, B V & Steele, A (2003). A framework to create key performance indicators for knowledge management solutions. Journal of Knowledge Management, 7(2), 46-62. https://doi.org/10.1108/13673270310477289
Chong, S.C. (2006). KM implementation and its influence on performance: An empirical evidence from Malaysian multimedia super corridor companies. Journal of Information and Knowledge Management, 5(1), 21-37. https://doi.org/10.1142/S0219649206001293
Chuang, S.H. (2004). A resource-based perspective on knowledge management capability and competitive advantage: An empirical investigation. Expert Systems with Applications, 27(3), 459-65. https://doi.org/10.1016/j.eswa.2004.05.008
Collison, C. & Parcell, G. (2004). Learning to Fly: Practical Knowledge Management from Some of the World’s Leading Learning Organization. 2nd ed., Wiley, Capstone, Brighton. Accessed through https://books.google.co.in/books?id=Fj3TNvS9M4MC&printsec. Dated 12 June 2016.
Davenport, T.H., De Long, D.W. & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39, 43-57.
Denison, D.R.(1990). Corporate culture and organizational effectiveness, xvii, pp. 267, John Wiley & Sons, New York, NY. Accessed through http://psycnet.apa.org/index.cfm?fa=search.displayRecord&uid=1990-97246-000. Dated 21 Nov. 2016.
Desouza, K.C., Awazu, Y. & Wan, Y. (2006). Factors governing the consumption of explicit knowledge. Journal of the American Society for Information Science and Technology, 57(1), 36-43. https://doi.org/10.1002/asi.20250
Detert, J.R. & Schroeder, R.G. (2000). A framework for linking culture and improvement initiatives in organizations. Academy of Management Review, 25(4), 850-63. https://doi.org/10.5465/AMR.2000.3707740 https://doi.org/10.2307/259210
Di Tienne, K., Dyer, G., Hoopes, C. & Harris, S. (2004).Toward a model of effective knowledge management and directions for future research: Culture, leadership and CKOs. Journal of Leadership and Organizational Studies, 10(4), 26-43. https://doi.org/10.1177/107179190401000403
Gammelgaard & Ritter, (2005). The knowledge retrieval matrix: Codification and personification as separate strategies. Journal of Knowledge Management, 9(4), 133-143. https://doi.org/10.1108/13673270510610387
Ghavifekr, S. Binti, J.R., Kanayathulla, H.B.(2016). Gender and employability in higher learning institutions in Malaysia: Implications for leadership and policy. PEOPLE: International Journal of Social Sciences, Special Issue 2(1). Accessed through http://dx.doi.org/10.20319/Pijss.2016.521.455468 dated 6 April 2017.
Gold, A., Malhotra, A. & Segars, A. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214. https://doi.org/10.1080/07421222.2001.11045669
Goll I, Johnson N.B. & Rasheed A.A.(2007). Knowledge capability, strategic change and firm performance:The moderating role of the environment. Management Decision, 45,161–79. https://doi.org/10.1108/00251740710727223
Gordon,G.G. & DiTomaso,N.(1992). Predicting corporate performance from organizational culture. Journal of Management Studies, 29, 783-98. https://doi.org/10.1111/j.1467-6486.1992.tb00689.x
Gray, P.H. & Durcikova, A. (2005). The role of knowledge repositories in technical support environments: speed versus learning in user performance. Journal of Management Information Systems, 22(1), 159-90.
Gupta B, Iyer L S & Aronson JE(2000). Knowledge management practices and challenges. Industrial management and Data System, 100(1), 17-21. https://doi.org/10.1108/02635570010273018
Gupta, A.K. & Govindarajan, V. (2000). Knowledge management’s social dimension: Lessons from Nucor Steel. Sloan Management Review, 4(1), 71-80.
Hamel, G.(1991). Competition for competence and inter-partner learning within international Strategic alliances,Strategic Management Journal, 12, 83-103. https://doi.org/10.1002/smj.4250120908
Heisig, P.(2009). Harmonisation of knowledge management - Comparing 160 KM frameworks around the globe. Journal of Knowledge Management, 13(4), 4-31. https://doi.org/10.1108/13673270910971798
Hitt, M.A, Irel, R.D & Lee H. (2000). Technological learning, knowledge management, firm growth and performance: An introductory essay. Journal of Engineering Technology Management, 17, 231-246. https://doi.org/10.1016/S0923-4748(00)00024-2
Ho, C.T (2009).The relationship between knowledge management enablers and performance. Industrial Management and Data Systems. 109(1), 98-117. https://doi.org/10.1108/02635570910926618
Hoffman, J.J., Hoelscher, M.L. & Sherif, K. (2005). Social capital, knowledge management and sustained superior performance. Journal of Knowledge Management, 9(3), 93-100. https://doi.org/10.1108/13673270510602791
Hurley, R.F. & Hult, G.T.M. (1998). Innovation, market orientation and organizational learning: An integration and empirical examination. Journal of Marketing, 62(3), 42-54. https://doi.org/10.2307/1251742
Kuhn, O. & Abecker, A. (1997). Corporate memories for knowledge management in industrial practice: Prospects and challenges. Journal of Universal Computer Science, 3(8), 929-54.
Kumar, S. (2017). Local knowledge: The human capital for coping up with crisis generated by economic blockade. PEOPLE: International Journal of Social Sciences, 3(1), Accessed through http://dx.doi.org/10.20319/Pijss.2017.315366 dated 5 April 2017.
Lattemann, C., Kupke, S., Stieglitz, S. & Fetscherin, M. (2007). The governance of virtual corporations. Journal of E-Business, 7(1),53-64.
Lee S, Kim, B.G & Kim H.(2012). An integrated view of knowledge management for performance. Journal of Knowledge Management,16(2), 183-203. https://doi.org/10.1108/13673271211218807
Lee, H. & Choi, B. (2003). Knowledge management enablers, processes and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228. https://doi.org/10.1080/07421222.2003.11045756
Lee, J. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information and Management, 38, 323-35. https://doi.org/10.1016/S0378-7206(00)00074-4
Lee, Y.C. & Lee, S.K. (2007). Capabilities, processes and performance of knowledge management: A structural approach. Human Factors and Ergonomics in Manufacturing, 17 (1), 21-41. https://doi.org/10.1002/hfm.20065
Leidner,D.E. (1999). Understanding information culture: Integrating knowledge management systems into organizations. Retrieved through: https://flora.insead.edu/fichiersti_wp/ inseadwp1998/98-58.pdf dated 12 Nov 2016.
Malarvizhi, C. A., Mamun, A. A., Prabadevi, M., Nawi, N. B. C., Rasti, A., & Permarupan, P. Y. (2016). Knowledge Infrastructure, Process, and the Effectiveness of Manufacturing SMEs in Selangor, Malaysia. Advanced Science Letters, 22(5-6), 1730-1732. https://doi.org/10.1166/asl.2016.6750
Matusik,S.F. & Hill,C.W.(1998). The utilization of contingent work, knowledge creation, and competitive advantage. Academy of Management Review, 23(4), 680-97. https://doi.org/10.5465/AMR.1998.1255633 https://doi.org/10.2307/259057
Mayo, A.(1998). Memory bankers. People Management, 4(2), 34-8.
McDermott, R. (1999).Why information technology inspired but cannot deliver knowledge management. California Management Review, 41(4), 103-17. https://doi.org/10.2307/41166012
Mills A.M. & Smith T.A.( 2011). Knowledge management and organizational performance: A decomposed view. Journal of Knowledge Management, 15(1), 156-171. https://doi.org/10.1108/13673271111108756
Nonaka I & takeuchi H (1995). The knowledge creating company: How Japanese companies creates the Dynamics of innovation, Oxford University press, Oxford UK. Accessed through: https://hbr.org/2007/07/the-knowledge-creating-company on dated 12 March 2017.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37. http://dx.doi.org/10.1287/orsc.5.1.14
O’Dell, C. & Grayson, C.J. (1999). Knowledge transfer: discover your value proposition. Strategy and Leadership, 27(2), 10-15. https://doi.org/10.1108/eb054630
Orlikowski, W.J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations, Organization Science, 11(4), 404-28. https://doi.org/10.1287/orsc.11.4.404.14600
Ostroff, C. & Schmitt, N. (1993). Configurations of organizational effectiveness and efficiency. Academy of Management Journal, 36(6),1345-61. https://doi.org/10.2307/256814
Pandey, S.C & Dutta, A(2013). Role of knowledge infrastructure capabilities in knowledge management. Journal of Knowledge management, 17(3), 435-453. https://doi.org/10.1108/JKM-11-2012-0365
Peachey, T.A. (2006). An examination of the effects of cultural, climatic, structural, and technological factors on knowledge management effectiveness. PhD dissertation, Auburn University, Auburn, AL. Accessed through: https://etd.auburn.edu/bitstream/handle/10415/568/PEACHEY_TODD_58.pdf?sequence=1&isAllowed=y dated on 22 June 2016.
Pinho, I, Rego, A & Cunha, M P(2012). Improving knowledge management processes: A hybrid positive approach. Journal of Knowledge Management, 16(2), 215-242. https://doi.org/10.1108/13673271211218834
Poole, A. (2000). The view from the floor- what KM looks like through employees’ lens. Knowledge Management Review, 3, 8-10.
Porter M. E. (1979). How competitive forces shape strategy. Harvard Business Review. Accessed through: https://hbr.org/1979/03/how-competitive-forces-shape-strategy on dated 12 Aug 2016.
Powell,W. W., Koput, K.W. & Smith-Doerr, L.(1996). Inter-organizational collaboration and the locus of innovation: Networks of learning in biotechnology. Administrative Science Quarterly, 4, 116-45. https://doi.org/10.2307/2393988
Real, J. C., Roldán, J. L., & Leal, A. (2014). From entrepreneurial orientation and learning orientation to business performance: analysing the mediating role of organizational learning and the moderating effects of organizational size. British Journal of Management, 25(2), 186-208. https://doi.org/10.1111/j.1467-8551.2012.00848.x
Roberts, J. (2000). From know-how to show-how? Questioning the role of information and communication technologies in knowledge transfer. Technology Analysis and Strategic Management, 12(4), 429-43. https://doi.org/10.1080/713698499
Rogers. E.W (2001). A theoretical look at firm performance in high-tech organizations: What does existing theory tell us?. Journal of High Technology Management Research, 12, 39-61. https://doi.org/10.1016/S1047-8310(00)00038-9
Schroeder A. & Pauleen D(2007). KM governance: Investigating the case of a knowledge intensive research organization. Journal of Enterprise Information Management, 20(4), 414-431. https://doi.org/10.1108/17410390710772696
Skyrme, D. (1999). Knowledge management: Making it work. The Law Librarian, 31(2), 84-90.
Skyrme, D.J. & Amindon, D. (1997). Creating the knowledge based business, Business Intelligence Ltd, London. Accessed through https://www.skyrme.com/pubs/kmreport.htm on dated 22 May 2016.
Soh, R.S. and Soh, R.S. (2016). Leveraging partner relationships to enhance organizational learning. Paper presented at MARCON 4th International Marketing Conference Indian Institute of Management Calcutta. Cygnus Advertising (India) Pvt. Ltd. pp 43-44. Accessed through http://marcon.iimcal.ac.in/wp- content /uploads /2017/01/marcon_2016_eproceedings.pdf#page=43 on dated 4 April 2017.
Song, X.M, Souder W.E & Dyer B (1997). A causal model of the impact of skills, synergy and design sensitivity on new product performance. Journal of Product Innovation Management, 14, 88-101. https://doi.org/10.1016/S0737-6782(96)00076-8 https://doi.org/10.1111/1540-5885.1420088
Sveiby, K.E (2001). A knowledge based theory of firm to guide in strategy formulation. Journal of Intellectual Capital, 2 (4),344-358. https://doi.org/10.1108/14691930110409651
Sveiby, K.E. & Simons, R. (2002). Collaborative climate and effectiveness of knowledge work – An empirical study, Journal of Knowledge Management, 6(5), 420-34. https://doi.org/10.1108/13673270210450388
Tanriverdi, H. (2005). Information technology relatedness, knowledge management capability and performance of Multi-business firms. MIS Quarterly, 29(2), 311-34.
Wiig, K.M. (1997). Knowledge management: An introduction and perspective, The Journal of Knowledge Management, 1(1), 6-14. https://doi.org/10.1108/13673279710800682
Yahya, S. & Goh, W. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management, 6(5), 457-468. https://doi.org/10.1108/13673270210450414
Yang, C. & Chen, L.C. (2007). Can organizational knowledge capabilities affect knowledge sharing behavior?, Journal of Information Science. 33(1),95-109. https://doi.org/10.1177/0165551506068135
Yu S.H, Kim, Y. G, & Kim M.Y (2007). Do we know what really drives KM performance?. Journal of Knowledge Management, 11(6), 39-53. https://doi.org/10.1108/13673270710832154
Zack, M.H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125-45. https://doi.org/10.2307/41166000
Zaim, H., Tatoglu, E. & Zaim, S. (2007). Performance of knowledge management practices: A causal analysis. Journal of Knowledge Management, 11(6), 54-67.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2017 Authors
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
