THE EFFECTS OF GREEN HOTEL PRACTICES ON HOTEL IMAGE, VISIT INTENTION, AND WORD-OF-MOUTH: FOCUSING ON THE MODERATING ROLES OF CONSUMER ENVIRONMENTAL WORLDVIEWS
DOI:
https://doi.org/10.20319/pijss.2015.s11.491499Keywords:
Green Hotel, Image, Visit Intention, Word-of-MouthAbstract
The objective of this study is to empirically examine the effects of hotel green practices on the image of firms, visit intention, and word-of-mouth. In addition, this study examines the moderating effect of an environmental worldview regarding green hotel attributes and image, and visit intention. A self-administrated survey will be conducted to collect data. For data analysis, simple descriptive statistics, factor analysis, and SEM will be utilized to confirm causal relationships among projected constructs. The results of this study will help hoteliers and hotel developers to understand what green hotel attributes are important and necessary to build favorable hotel images, and help researchers to develop future research projects relating to environmental hotel attributes and consumer behaviors.
References
Badoglio, S., & McCrery, K. W. (1999) A Model of Destination Image Formation Annals of Tourism Research, 26 (4), 868-897.
Boulding, W., Karla, A., Staelin, R., & Zeithaml, Z (1993) A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research, 30, 7-27.
Chen, C., & Tsai, D. C. (2007) How Destination Image and Evaluative Factors Affect Behavioral Intentions? Tourism Management, 28 (4), 1115-1122.
Clausing, J. (2008). Survey: Boomers More Likely to Go Green in Business Travel. Travel Weekly, 67 (2), 22
Crocker, M. (2008) among leisure travelers surveyed, nearly everyone professes to be green. Retrieved from http://www.travelweekly.com/User/login/?returl=/User/Profile on September 30, 2012
Cronin, J. J. & Taylor, S. A. (1992) Measuring Service Quality: A Re-examination and Extension Journal of Marketing, 56 (3), 55-68.
Green Hotel Association (2012) What Are Green Hotels? Retrieved from http://www.greenhotels.com on October 1, 2012
Gustin, M. & Weaver, P. (1996) Is Hotels Prepared for the Environmental consumer Cornell Hotel and Restaurant Administrations Quarterly, 20 (2), 1-14
Han, H., & Kim, Y. (2010) An Investigation of Green Hotel Customers’ Decision Formation: Developing an Extended Model of the Theory of Planned Behavior. International Journal of Hospitality Management, 29, 659-668.
Kim, W.G., Han, J. S., & Lee, E. (2001) Effects of Relationship Marketing on Repeat Purchase and Word of Mouth Journal of Hospitality & Tourism Research, 25 (3), 272-288.
Lancaster, K. (1966). A New Approach to Consumer Theory Journal of Political Economy, 74 (2), 132-157.
Lee, J., Hsu, L, Han, H., & Kim, Y. (2010) Understanding How Consumers View Green Hotels: How a Hotel's Green Image Can Influence Behavioral Intentions. Journal of Sustainable Tourism, 18 (7), 901-914.
Lin, C. H., Morais, D. B., Kerstetter, D. L., & Hou, J. S. (2007). Examining the Role of Cognitive and Affective Image in Predicting Choice across Natural, Developed, and Theme-park Destinations Journal of Travel Research, 46, 183-194
Manaktola, K., Jauhari, V. (2007). Exploring Consumer Attitude and Behavior towards Green Practices in the Lodging Industry in India International Journal of Contemporary Hospitality Management, 19 (5), 364-377.
Mensah, I. (2006). Environmental Management Practices among Hotels in the Greater Accra Region International Journal of Hospitality Management, 25, 414-431
Millar, M., & Baloglu, S. (2011) Hotel Guests' Preferences for Green Guest Room Attributes. Cornell Hospitality Quarterly, 52, 302-311.
Morrone, M., Mancl, K., & Carr, K. (2001) Development of Metric to Test Group Differences in Ecological Knowledge as One Component of Environmental Literacy The Journal of Environmental Education, 32 (4), 33-42.
Namkung, Y., & Jang, S. (2007). Does Food Quality Really Matter in Restaurant? Its Impact on Customer Satisfaction and Behavioral Intentions. Journal of Hospitality & Tourism Research, 31 (3), 387-410.
Oliver, R. L., & Swan, J. E. (1989) Consumer Perceptions of Interpersonal Equity and Satisfaction in Transaction: A Field Survey Approach. Journal of Marketing, 53(2), 21-35.
Pizam, A. (2009). Green Hotels: A Fad, Poly or Fact of Life? International Journal of Hospitality Management, 28 (1), Editorial
Singh, J. (1988). Consumer Complaint Intentions and Behavior: Definitional and Taxonomical issues. Journal of Marketing, 52(1), 93-107.
Wolf, K.L. & Shanklin, C.W. (2001) Environmental Practices and Management Concerns of Conference Center Administration Journal of Hospitality & Tourism Research, 25 (2), 209-216.
Zeithaml, V. A. Berry, L. L., & Parasuraman, A. (1996) the Behavioral Consequences of Service Quality Journal of Marketing, 60 (2), 31-46.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2015 Authors
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.