1.
Harsono S, Widiantoro H, . H. DJ MODEL: A MODEL OF SERVICE RECOVERY FOR STUDENT SATISFACTION USING DISTRIBUTIVE, INTERACTIONAL AND PROCEDURAL APPROACHES. pijss [Internet]. 2015 Aug. 15 [cited 2024 Nov. 22];1(1):967-82. Available from: https://grdspublishing.org/index.php/people/article/view/231