HARSONO, S.; WIDIANTORO, H.; ., H. DJ MODEL: A MODEL OF SERVICE RECOVERY FOR STUDENT SATISFACTION USING DISTRIBUTIVE, INTERACTIONAL AND PROCEDURAL APPROACHES. PEOPLE: International Journal of Social Sciences, [S. l.], v. 1, n. 1, p. 967–982, 2015. DOI: 10.20319/pijss.2015.s21.967982. Disponível em: https://grdspublishing.org/index.php/people/article/view/231. Acesso em: 6 may. 2024.